These Website Terms and Conditions govern the use of this Website.

These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”).

By using the Website you acknowledge that you have read and agree to be bound by these Terms and Conditions. These terms and conditions apply to all users of this Website which is used to access and purchase our services.
The purpose of these terms and conditions is to set out how, why and when your Personal Information is used to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”) as well as to set out how the website operates.

The Website enables you to reserve an appointment or appointments for an extensive range of services offered by a salon business.

If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to seek legal practioner to explain it to you before you accept the Terms and Conditions or continue using the Website.

We permit the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised representative. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

Payment may be made via the following methods (depending on its availability and/or your eligibility to use such a method):

– Debit card; where payment is made by debit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold offered services until such time as the additional information is received by us and authorisation is obtained by us for the amounts.You warrant that you are fully authorised to use the debit card supplied for purposes of paying for the services. You also warrant that your debit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

- Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold the offered services until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your appointment for the offered services will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the services. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website. - Cash: which must be given to and authorized personnel.

Once you have selected your payment method (save for cash payments), you will be directed to a link to a secure site for payment of the applicable purchase price for the services offered.

We may, in our sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not use the Website. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of the owner, its advertisers and/or sponsors and/or is licensed to the owner. You will not acquire any right, title or interest in or to the Website or the Website Content.

Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us via email.

Where any of the Website Content has been licensed to Us or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our website, you agree to the processing of your Personal Information as set out in this terms and conditions.

In this terms and conditions, the terms –

“Personal Information”, and “process/processing” bear the same meanings as set out in POPI.

“we”, “us” or “our” refers to this website.

“you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Website.

We processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Website we collect and process some Personal Information. When you book an appointment, we have to collect and process your Personal Information to render our services to you.

When you register to use our Website, we may collect the following Personal Information:

- Name and surname
- Email address
- Mobile phone number
- Online identifiers
- Banking details

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

We keep your Personal Information for as long as:

- We need it to provide services to you.
- It is required or allowed by law and is in line with our internal retention policies.
- It is necessary to uphold the contract between you and us.

You have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.

By accessing and using the Website, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

When you access and use our Website we may use various technological tools to improve your experience on our Websites through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that you use to access our Website. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:

- Make our Platforms more user friendly.
- Personalise your interactions with our Platforms, tailor our services and Platforms to your interests and needs, and ensure they work on your device.
- Provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Platforms and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you.
- Send marketing communication if you are not a registered user.

We will not use your Personal Information for any other purpose without your permission.

By accessing and using the Platform, you consent to our use of cookies.

We do not sell your Personal Information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:

- Our employees, the staff of the companies in the Takealot Group and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the marketing, ordering or delivery of goods and Subscriptions where applicable.
- Law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
- Third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
- Our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.

When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.

By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.

We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

- Physical, technical and network security. access controls and monitoring of access. secure storage, destruction and encryption of records of Personal Information.
- Personal Information breach reporting and remediation.
- By way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

Should you disclose your Personal Information to any third party other than on this Website, or if a third party unlawfully acquires your Personal Information elsewhere, We shall not be liable for any loss or damage arising from or suffered by you as a result of the disclosure or unlawful acquisition elsewhere (as the case may be) of such Personal Information. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.